Thank you for trusting our store. All our products are made to order, allowing us to offer unique items specially created for you. Below are the details regarding our shipping service within the United States.
1. 🕒 Processing Time
Each item is produced only after your order is confirmed.
• Production time: 1 to 3 business days
• This time may vary slightly depending on the type of product or the time of year (e.g., holidays, promotions).
2. 🚚 Estimated Delivery Times
Once your order is produced, delivery usually takes:
• 3 to 7 business days (standard shipping, US only)
These timeframes are estimates and may vary depending on the carrier or exceptional conditions.
3. 📍 Order Tracking
Once your order has been shipped:
• You will receive a confirmation email.
• You can track your package in real time via your Vermode account or through a tracking number (if applicable).
4. 💰 Shipping Fees
Shipping costs are calculated automatically at checkout, based on:
• The product ordered
• Your shipping address (US only)
We may offer free shipping during special promotions or for specific products.
5. ❌ Delays or Delivery Issues
We cannot be held responsible for delays caused by:
• Severe weather conditions
• Incorrect or incomplete shipping addresses provided by the customer
If an issue occurs (lost or damaged parcel, etc.), please contact us promptly at contact@vermode.com. We will do our best to resolve the issue and, if necessary, proceed with a refund.
6. 🚫 Incorrect Address
Please double-check your address before finalizing your order.
• If a package is returned to the sender, reshipping fees will be at your expense.
7. 📦 Orders with Multiple Items
We will do our best to ship items from the same order together. However, in some cases, items may be shipped separately depending on their type, production time, or raw material sourcing locations.
8. 📬 Questions?
Our customer service team is here for you. Contact us anytime at:
📧 contact@vermode.com
📱 WhatsApp Chat: +1 (307) 998-4652