We want you to be fully satisfied with your order. Since all our products are made to order, we do not accept returns or exchanges due to sizing errors, change of mind, or personal preference.
However, if your order arrives damaged, defective, or if you received the wrong item, we will offer a replacement or a refund.

1. ❗ Non-Refundable Items

All our products are made to order and therefore cannot be returned, except in the following cases:
• Product damaged upon delivery
• Defective product (print, stitching, etc.)
• Wrong item received (wrong model, color, etc.)

2. ✅ Eligible Cases for Refund or Replacement

To be eligible for a refund or replacement, please contact us within 30 days of receiving your order if:
• The item was damaged during shipping
• The product has a manufacturing defect
• The item you received does not match your order

3. 📷 Information Required

Please contact us at contact@vermode.com and provide:
• Your order number
• A clear description of the issue
• Photos showing the defect or damage

4. 🔄 Available Solutions

Depending on the situation, we may offer:
• A free replacement
• A partial or full refund
We reserve the right to decline any request if the provided evidence is insufficient or the claim is submitted after the deadline.

5. 🛑 Incorrect Shipping Address

If the package is returned due to an incorrect or incomplete address provided by the customer:
• Reshipping fees will be at the customer’s expense
• No refund will be issued for an address error that was not reported in time

6. 📦 Lost or Stolen Packages

If your package is marked as “delivered” but you haven’t received it:
• Please check with your neighbors or local post office
• If the package is still not found, contact us and we’ll do our best to assist you

7. ⏱️ Refund Processing Time

Once your refund is approved:
• It will be processed via the original payment method
• Processing time may vary between 5 to 10 business days, depending on your bank

8. 📩 Contact

For any request related to a refund or replacement, contact us at:
📧 contact@vermode.com
We’re here to help!